Orlando, FL

PC Technician

TriOrb Solutions seeking individual as a PC Technician. The primary focus of the position is diagnosing, repairing, rebuilding, and refurbishing PCs that are end of life or retired assets from our clients. The candidate will also do field work at the client’s location based on projects for our clients as needed. You will work for the Operations Manager and be a key part of the team growing the company Primarily candidate will...

Responsibilities:
• Diagnose, repair, rebuild, and refurbish PCs, Laptops, Monitors, Servers and other IT equipment. 90% of the job is PCs, Laptops and Tablets
• Must be able to disassemble and reassemble computers using hand tools
• Must be able to work and assemble with parts that are sensitive to damage
• Successfully complete assignments when assigned to projects. From time to time, you will be assigned to projects that occur at the client’s location
• Image and prepare new computers. UDT prepares new computers for delivery as part of our Life Cycle Management of Assets
• Cross train on other operational needs. Assist UDT and the other UDT team members as needed. Everyone is expected to work as a team and assist each other
• Must be able to work efficiently and timely to ensure the highest quality of customer satisfaction

Look here for more information contact INFO@TriOrbSolutions.com

Orlando, FL

Computer Repair Field Service Technician

TriOrb Solutions seeking individual as a Computer Repair Field Service Technician. The primary focus of the position is Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations. Primarily candidate will...

Responsibilities:
• Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices.
• The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications.
• Majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.
• Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and all tier one manufacturer PC and printer products, OEM network devices, and document processing products.
• This role is also intended as the primary role for personnel providing complex deskside support.
• Provides call taking and site specific support (DTS and Legacy).
• Provides deskside support including software, hardware and networking support for desktops, laptops and servers.
• Prepare and present performance / incident reports to the Service Delivery Manager and to the customer.
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides advanced troubleshooting capabilities on software and hardware problems including DTS, legacy systems and interconnectivity problems.
• Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.
• Takes responsibility for follow-up services or problem escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.

Look here for more information contact INFO@TriOrbSolutions.com

Saint Petersburg, FL

System Administrator

TriOrb Solutions seeking individual as a System Administrator. As part of the IT team, you’ll be working with maintaining servers and network systems. Occasionally, you will be required to travel to work with the virtualization, design and set up of the wireless infrastructure of our clients. The jobs offers a great opportunity to be expose to a wide range of technical skills and resources.

Qualifications: The ideal candidate would have a minimum of 2 years work experience in a customer-oriented environment. Demonstrated customer service skills required, including the demonstrated ability to handle challenging customers. Excellent communication and organizational skills required. Must be able to multitask numerous issues simultaneously. Technical aptitude/knowledge and exceptional troubleshooting skills are highly valued.

Responsibilities:
• Manage and monitor daily network and server operations
• Design and install wireless infrastructure.
• Maintains network infrastructure such as switches, firewalls and routers
• Leads troubleshooting efforts related to network, server and wireless issues
• Proactively identify and resolve issues before they become critical
• Provide support for any PC related issues.

Qualifications & Soft Skills:
• Working on an Associates or Bachelor’s degree in Computer Science, IT or a related field (two years of related work experience may be substituted for each year of degree level education)
• Experience in installation, configuration and administration of operating systems and services on Windows 2008, 2012 server systems
• Experience in installation and configuration of a wireless network.
• Knowledgeable with using a HyperV, Citrix XenServer and VMware.
• Experience with network cabling.
• Experience in maintaining VMware environments.
• Experience implementing and supporting Windows systems, configuring networking and security, and applying system patches, security fixes, etc.
• Experience in configuration and installation of wireless access points and mobile devices.
• Citrix and Wireless Certification is a plus. (We are willing to train. Must past Certification in 60 days for consideration of full-time employment.)

Look here for more information contact INFO@TriOrbSolutions.com

Saint Petersburg, FL

Help Desk Technician Level II

TriOrb Solutions seeking individual as a Level II Support Technician. Primarily candidate will…..
• Provide technical support to clients for Windows and Mac computers over the phone and via remote connection. Experience with servers, networks, VOiP and related technologies a plus.
• Perform repairs to client computers in our shop (Bench work).
Provide exceptional customer service through good troubleshooting skills, communication skills and follow up skills with every customer

Qualifications:
The ideal candidate would have a minimum of 2 years work experience in a customer-oriented environment. Demonstrated customer service skills required, including the demonstrated ability to handle challenging customers. Excellent communication and organizational skills required. Must be able to multitask numerous issues simultaneously. Technical aptitude/knowledge and exceptional troubleshooting skills are highly valued.

Responsibilities:
• Provide fast and friendly tech support to end-users, IT Managers and C-level executives
• Support Microsoft Windows desktop technologies
• Consult with clients and offer guidance on technology use and best practices
• Responsible for detailed documentation and follow-up with clients
• Communicate the need for escalation promptly
• Support Microsoft Windows desktop and server technologies
• Consult with clients and offer guidance on technology use and best-practices
• Typical Week: 65% Managing help desk, 20% server/network support, 5% training/meetings

Look here for more information contact INFO@TriOrbSolutions.com


Saint Petersburg, FL

Network Analyst I

TriOrb Solutions seeking individual as a Network Analyst I. As part of the IT team, you will be responsible for supporting the existing wired and wireless network infrastructure, providing resource management, and applying senior-level troubleshooting and ongoing support of local area networks and wide area network(s).

Qualifications:
The ideal candidate would have a minimum of 2 years work experience in a customer-oriented environment. Demonstrated customer service skills required, including the demonstrated ability to handle challenging customers. Excellent communication and organizational skills required. Must be able to multitask numerous issues simultaneously. Technical aptitude/knowledge and exceptional troubleshooting skills are highly valued.

Responsibilities:
• Network responsibilities include support of cabling systems and second-level support of routers and switches, maintaining and extending knowledge of and hands-on skills for the primary network communications protocols and their implementation via network hardware and software.
• The Network (Analyst/Engineer) is accountable for representing the departmental, organizational, and industry best practices and standards as customer-service objectives of the Networking function of IT.
• The Network Analyst will also serve as a member of project teams, and for participating in the development and ongoing management of Service Level Agreements with identifiable customers of network services.

Look here for more information contact INFO@TriOrbSolutions.com

Saint Petersburg, FL

Business Analyst I

TriOrb Solutions seeking individual as a Business Analyst I. As part of the IT team, you will be responsible for supporting various types of research and analysis to support the business operations to an internal business segment, division, group or line of business. Assists management to resolve business issues in an effective and productive manner. Designs, documents and re-engineers business processes and publishes business metrics results.

General duties and responsibilities:
• Performs analyses of the business goals, objectives, and needs of the general business environment for the appropriate FIS segment, division, group or line of business.
• Performs research and analysis to support business operations and presents findings to manager or project leader.
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Utilizes systems and data to resolve business issues in the most effective and productive manner.
• Identifies best practices and suggests how to improve current practices.
• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
• Develops recommendations to solve problems and issues related to business operations.
• May perform special projects upon request and on occasion.
• Performs other related duties as required.

Requirements:
Working on a Bachelor's degree in Business Administration, Finance, Information Systems or other related discipline; or equivalent combination of education and experience that is required for the specific job level.

Look here for more information contact INFO@TriOrbSolutions.com

Saint Petersburg, FL

Information Security Analyst

TriOrb Solutions seeking individual as a Cyber Security Analyst I. As part of the IT team, you will be responsible responsible for all security functions associated with Information Technology, including communications (voice and data), infrastructure, and policies and procedures within the enterprise. This team has the responsibility for enterprise-wide information security, compliance and privacy. On a daily basis, the Information Security Analyst works within the Information Security team to monitor security alerts, respond and remediate detected issues, and work with the Incident Management process to remove threats and vulnerabilities within the organization.

This role collaborates with other Information Security and IT Operational teams to maintain a secure environment and for incident response capabilities. A Day in the Life Daily review of security alerts/logs with follow-up on any suspicious activity. Perform investigation of network and hosts/endpoints for malicious activity, to include analysis of packet captures, and assist in efforts to detect, confirm, contain, remediate, and recover from attacks. Proactively monitor, identify and analyze complex internal and external threats, including viruses, targeted attacks and unauthorized access, and mitigate risk to IT systems.

Follow the IT Security Incident Response policies and tools. Contribute to Information Security policies, standards, and supporting documentation. Perform root cause analysis and troubleshoot complex issues with existing security and privacy protection protocols. Respond to inbound security monitoring alerts, emails, and inquiries from the organization. Provide support for Incident Response, including evidence collection, documentation, communications, and reporting. Maintain and improve standard operating procedures and processes. Provide documentation of work through a variety of communications such as ticketing, operational briefs, and status reports. Assist with the operation and management of vulnerability solutions across the team's portfolio. Identify security issues and risks, and assist with the development of risk mitigation plans. Help drive continual improvement in the security program. Conduct security research to maintain current knowledge of latest security trends and issues. Maintain a high level of confidentiality.

QUALIFICATIONS:
• Associates or Bachelor's degree in Computer Science, Information Security, Cyber Security, Information Systems, Engineering, or related major and/or prolonged course of study in a specialized field or equivalent experience.
• At least 1 year of experience in a related job area (i.e. IT support, information security, identity/access management, IT Audit, forensics/eDiscovery).
• Experience with security incident management.
• Experience with administration and management of Windows, Linux, UNIX, and mobile operating systems.
• Scripting skills such as Python and Perl.
• Strong analytical mindset, natural curiosity to check and double check.
• Strong organizational skills and ability to stay focused while managing multiple tasks concurrently.
• Excellent oral and written communication skills.
• Strong team player with the ability to conduct daily duties autonomously.

REQUIREMENTS:
• Software programming experience.
• System/network operations and administration experience.
• Have or working on security certification ( i.e. CompTIA Security+, CISSP, CEH, GCIH).
• Familiarity with SOC/NOC operations.
• Experience with Real-time monitoring of systems and networks and Malware analysis.
• IPS/IDS
Look here for more information contact INFO@TriOrbSolutions.com

SharePoint Administrator

TriOrb Solutions seeking individual as a SharePoint Administrator I. As part of the IT team, you will be responsible for the end to end design, development and implementation for a business product line to include design, development and the building of applications to meet a specific business need as it relates to SharePoint. The SharePoint Admin is responsible for applications-related quality, performance, availability, scalability, and integrity and for the functional interface to applications and for ensuring application usability.

POSITION RESPONSIBILITIES:
• Responsible for the technical leadership of the SharePoint platform
• Ensure that platform(s) supported meets the business, technical and infrastructure needs by over-seeing the health and well-being of the technical infrastructure.
• Works with the leaderships of Business and Technical Architecture to identify technical solutions and business process improvements in support of the business and IT strategic direction.
• Ensure accurate asset information is recorded/documented for the platform/application supported.
• Creation/maintenance of additional SharePoint sub-sites
• Creation/maintenance of SharePoint workflows
• Creation/maintenance of SharePoint surveys, forms, lists, and libraries
• Develop custom SharePoint applications using out of the box SharePoint technology or custom DOM code per the customer requirements of each project.
• Provide project level documentation and end user manuals for specific applications.
Elicit requirements for software development using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analyses.

REQUIREMENTS:
• Associates or Bachelor's degree in computer science or related field. 3-5 of experience in IT.
• 3-5 years of experience in SharePoint 2010 and greater experience with implementing O365.
• Experience with Visual Studio nice to have Object Oriented Design using the .Net framework and languages. Web development.
• Experience with migration tools.
• Understanding of site collections and web applications.
• Understanding of InfoPath forms & Web Forms.
• HTML/CSS Knowledge
Look here for more information contact INFO@TriOrbSolutions.com